Stay Connected Even When Apart
We know how critical communication is with your loved one. Use the InmateSales app to quickly and easily deposit funds for your loved ones in jail.
Free, convenient, and easy to use!
Enable calling in the InmateSales app!
Start Funding in
3 Easy Steps!
1. Create an account on inmatesales.com.
2. Download the InmateSales app.
3. Add a method of payment.
Download the app
Simple, Real-time Texting with your Loved Ones
Staying in touch is now easier than ever. Our Chirper devices allow direct texting between you and your loved ones!
No separate app is required!
U.S. Patent Nos. 10,082,835 & 10,085,126. Used under license from Hank Technology LLC.
Communicate. Educate. Entertain.
We use an evidence-based approach to reduce recidivism. Our curated content focuses on education, reentry, workforce integration, and vocation – all designed to help your loved one reintegrate into society after release.
We also offer the latest movies, music, and games!
Connect with your loved one today!
Convenient & Reliable Video Visits
When physical visits are impossible or inconvenient, CPC makes seeing your loved ones easy! Using the InmateSales View app, remote visits are easy to schedule.
Remote visits require either:
- a computer and webcam with internet
- mobile device with internet
Our technology connects you in the ways you prefer.
Scheduling Video Visits are now easier than ever!
Onsite Video Visits
In the InmateSales app, click Schedule Video Visitation. You will be directed to a web view of the InmateSales website where you can request access to a facility and your loved one, review facility video visitation policies, view upcoming visits, and schedule a visit.
Remote Video Visits
In the InmateSales app, click Remote Video Visitation. You will be redirected to the InmateSales-View app to complete your already scheduled video visitation. If you have not downloaded the app, you will be redirected to the App store to download the app.
Download the InmateSales View app
Send a Care Pack
Send your loved one a Care Pack* to show you’re thinking about them! Care packs are available for every budget.
*Available at participating facilities only. You will need to know the facility name, state, and the incarcerated individual’s name or ID.
Customer Service
InmateSales Department
Toll-free Phone Number: (702) 829-3001
Hours: 24/7 Support (Reduced Hours on US Observed Holidays) Closed Thanksgiving and Christmas Day
Video Visitation Scheduling
Toll-free Phone Number: (866) 340-7879
Hours: Monday through Friday, 9:30AM EST to 7PM EST
Saturday, 10AM EST to 4:30PM EST
Important Tips
- InmateSales works best when using the Google Chrome browser.
- A clear photo is required to create a video visitation and email account. Photos should be taken from the shoulders up.
- The ID you use for your video visitation and email account must be valid and match the information provided for your InmateSales account. The picture you upload should be clear and legible. Failure to do so may results in your request being denied by the facility or by InmateSales.
Accepted forms of ID:
- Driver’s License
- State ID Card
- Passport
Frequently Asked Questions
GENERAL DETAINEE QUESTIONS
Answer: No, you would need to call InmateSales to obtain the balance.
Answer: Call the jail or the Circuit Clerk’s office for this information.
Answer: No, the detainee cannot receive calls. You would need to wait for the detainee to call you back.
Answer: Collect calling is no longer available. You would need to prepay for phone time.
Answer: No
You can use our app “InmateSales”, our website inmatesales.com or call InmateSales and speak with a customer service representative.
No, we do not take Commissary funds. Funds can be added by going to our partner at https://deposits.jailatm.com/
FUNDING
Answer: There could be multiple reasons. Contact InmateSales at (702) 829-3001 or your credit card company.
Answer: This means you have added the funds to Direct Pay and the funds are attached to your phone number only.
Answer: The incarcerated individual will not be notified. The incarcerated individual will need to try calling out.
Answer: Chirper funds are not transferable. Contact InmateSales to request a refund. You must have your Transaction ID number when you contact us.
The Transaction ID is the same as a confirmation number and is unique to each transaction. You will receive this after making a purchase. If you receive the Transaction ID over the phone by a Customer Service Representative or through the IVR, be sure to write it down. This number is also located in your account profile on the InmateSales app and the website (if you have an email on your account.)
Answer: Phone time funds are transferable. Call InmateSales for assistance. You must have your Transaction ID number. The funds cannot be transferred without this number.
Answer: Phone time funds are transferable. Call InmateSales for assistance. You must have your Transaction ID number. The funds would not be transferred without this number.
Answer: Call InmateSales for assistance. You must have your Transaction ID number when you contact us. The funds will not be refunded without this number.
Answer: Call InmateSales at (702) 829-3001 to submit a refund or transfer the funds. You must have your Transaction ID number when you contact us. The funds will not be refunded without this number.
Answer: We accept Visa, Mastercard or Discover.
Answer: No, you would need to purchase with a debit or credit card.
Answer: Yes, a processing fee will be applied. Yes, a customer service representative fee is higher. For rates, visit InmateSales.com, the InmateSales app or listen to the rates on the IVR.
Answer: Direct Pay lets you add funds to a particular phone number. This allows the detainee to only call that phone number.
PIN Debit lets you add funds to a detainee’s calling account. This allows the detainee to call any phone number.
Answer: For Direct Pay, access your account on the InmateSales app, inmatesales.com, or call the toll-free customer service number, (877) 998-5678.
Answer: You can manually change the amount on the purchasing page.
Answer: If the facility is not listed, then we do not service the facility.
VIDEO VISITATION
Answer: You would need to request access.
Answer: Contact Video Visitation to have your username and password reset.
INMATESALES
Answer: You can use our app “InmateSales”, our website inmatesales.com or call InmateSales at (702) 829-3001 and speak with a customer service representative.
Answer: We have two apps. InmateSales is used for funding and scheduling video visits. The InmateSales View app is used for the actual video visit.
Answer: PIN is the personal identification number. When creating an account for the first time, the system will prompt you for a 4-digit number you will need to remember for future access.
Answer: Verify the phone number and email address and reattempt.
BLOCKING
Answer: You cannot block one specific detainee from calling. You can call CPC Customer Support to have your number blocked from receiving any calls from a jail.
Answer: No, the only way to block your number is by speaking with a customer service representative.
Answer: The detainee will know the number is blocked but not who blocked it.
Answer: Verify the phone number and email address and reattempt.
COMMISSARY
Answer: We handle certain facilities’ commissary fulfillment, not deposits.
Answer: No, we do not take Commissary funds. Funds can be added by going to our partner at jailatm.com