Service. Integrity. Commitment.
CPC’s commitment to our customers is simple…provide service with integrity. This promise is not limited to our corrections facility customers, it includes the friends and family of inmates that use our solutions. You can call on our team any time of the day or night and we will be there to support you.
No matter the size, or the location of your facility, CPC understands that your support needs are unique. With that in mind, we offer initial training for facility staff after installation as well as ongoing training. Our goal is to enable you to confidently manage our system from day-to-day. But of course, we’re here for you 24/7/365, when you need technical support.
Like any other technology, the inmate communication system requires regular maintenance and updates. We take full responsibility for maintaining your system after it is installed so you can focus on more important facility operations. And if a problem arises, our highly-trained technicians are available 24/7/365 and their response times are unbeatable!
CPC makes it easy for inmates to stay in touch with friends and family members. We offer low calling rates with no hidden fees, multiple purchase methods and prepaid options to help inmates stay connected to their loved ones. And to initiate the process, we offer complimentary booking cards, or talk time, so that they can make their first call for free.
Customers also get access to our U.S.-based Customer Service Center team. They are there day and night to help friends and family get the immediate assistance they need, including setting up and managing accounts and troubleshooting technical issues. Bilingual representatives are available to offer assistance in both English and Spanish.